Why Train?

Why Train?

Training your restaurant employees on service and sales is more important today than it’s ever been. To survive and thrive going forward, you’ll have to increase per-person check averages without drastic price hikes, all while delivering service that...
Mentor Material? (Maybe Not)

Mentor Material? (Maybe Not)

Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every sales contest and loyal guests ask for her by name. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not always...
Add Fun to Your Team Training

Add Fun to Your Team Training

Forget the whiteboard and throw away the felt-tip pens (at least for now). Spring fever is in full swing and the only way you’ll keep your team focused on any type of restaurant training is to make it as fun – and useful – as possible. So use your imagination to find...