by Service That Sells | Jan 15, 2019 | Training
New restaurant managers are also new restaurant trainers. In this role, you may not be responsible for creating an overall training plan, but implementing your restaurant’s plan definitely falls under your job description. If you’re new to restaurant management, you...
by Service That Sells | Jan 13, 2019 | Training
No matter how obscure a guest’s order may be, getting it right is paramount. Sure, sometimes guests are just extraordinarily picky eaters. Often though, guests make special requests because of an allergy or sensitivity to a particular food. Allergic reactions...
by Service That Sells | Jan 6, 2019 | Training
People learn best by doing, there’s no doubt about it. That’s why on the job training is such a critical component of your restaurant’s overall learning management strategy. Keep in mind, though, not all training that happens on the job will work....
by Service That Sells | Jan 2, 2019 | Training
An LMS is a learning management system designed to help owners, managers, and trainers assign and track online employee training. The restaurant industry was a little late to the online training game, but today the majority of restaurants use some sort of an LMS to...
by Service That Sells | Dec 29, 2018 | Training
When you think of restaurant training, the first thing that pops into your mind is probably basic entry-level training. After all, your guests will feel it if the new line cook can’t survive the dinner rush or a server can’t recite today’s specials. These topics are...
by Service That Sells | Dec 20, 2018 | Training
It seems simple enough. The phone rings. The phone is answered. Story over. Except… your employees’ telephone skills may say more about your operation than your menu (or, at least, that’s the perspective of the customer on the phone). Too often, when we’re...
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