by Service That Sells | Feb 15, 2019 | Management, Training
The Service That Sells! Cycle of Service follows the guest experience from the time they pull into your parking until the time they walk out the door. So far, we’ve covered Making Guests Feel Welcome, Greeting & Seating Guests, Bussing Tables, and Generating...
by Service That Sells | Feb 12, 2019 | Training
Think back to how you learned to drive a car and you can see why role-playing is so effective. Did you watch a quick video and then jump behind the wheel? Probably not.Someone showed you the proper techniques, then you went through the motions in a parked car until...
by Service That Sells | Jan 15, 2019 | Training
New restaurant managers are also new restaurant trainers. In this role, you may not be responsible for creating an overall training plan, but implementing your restaurant’s plan definitely falls under your job description. If you’re new to restaurant management, you...
by Service That Sells | Jan 13, 2019 | Training
No matter how obscure a guest’s order may be, getting it right is paramount. Sure, sometimes guests are just extraordinarily picky eaters. Often though, guests make special requests because of an allergy or sensitivity to a particular food. Allergic reactions...
by Service That Sells | Jan 6, 2019 | Training
People learn best by doing, there’s no doubt about it. That’s why on the job training is such a critical component of your restaurant’s overall learning management strategy. Keep in mind, though, not all training that happens on the job will work....
by Service That Sells | Jan 2, 2019 | Training
An LMS is a learning management system designed to help owners, managers, and trainers assign and track online employee training. The restaurant industry was a little late to the online training game, but today the majority of restaurants use some sort of an LMS to...
Follow Us!