Restaurant Training with Teen Employees

Restaurant Training with Teen Employees

The restaurant industry has always attracted teen employees. In fact, about one in three American workers had their first job at a restaurant. And the truth is, we need young workers just as much as they need us. When hiring and training teen workers, you have a few...
Pre-shift Meetings Keep Training Fresh

Pre-shift Meetings Keep Training Fresh

Somewhere between new employee orientation and today’s shift, employees lose some knowledge and skill. How much or how little depends on the frequency of practice and reinforcement. Guests, meanwhile, don’t care about the past. They’re interested in the service...
Role-Play Ideas for Restaurant Training

Role-Play Ideas for Restaurant Training

Think back to how you learned to drive a car and you can see why role-playing is so effective. Did you watch a quick video and then  jump behind the wheel? Probably not. Someone showed you the proper techniques, then you went through the motions in a parked car until...