Teaching Servers to Sell

Teaching Servers to Sell

Mention the word “sell” to many servers and watch them run screaming from the room. (Okay, maybe that’s an exaggeration, but suffice it to say, most servers are afraid to sell.) Teaching servers to sell doesn’t have to be an uphill battle, especially when you...
Motivate Servers to Increase Sales

Motivate Servers to Increase Sales

You can train servers to take orders or you can motivate them to increase sales. When you decide that you are coaching salespeople (instead of just training a “staff”), you’ll find that sales and service will excel. The most important thing to remember is that you...
Moments of Truth

Moments of Truth

As traffic increases for the busy season, your chances to impress – or disappoint – guests go up, too. That’s why it’s so important to identify where you can exceed expectations at every point in the guest experience. Remember, guests don’t form an impression of your...