by Service That Sells | May 22, 2019 | Human Resources, Management
We don’t have to tell you — restaurant management isn’t easy. One of the hardest tasks for restaurant managers is firing employees, especially when they’re a well-liked member of your team.Ease the Blow and Move OnEverybody loves Katie, but you...
by Service That Sells | May 14, 2019 | Management
It happens more than you think: In the walk-in, behind the bar, in the restroom, in the parking lot, and even in the manager’s office. Unfortunately, nobody sees it, nobody talks about it, and nobody wants to believe it’s happening. A recent study by the National...
by Service That Sells | May 9, 2019 | Management
Restaurant management is like show-biz, and the key to a flawless production is in the details. Follow these steps to plan your work and work your plan. Make a Plan Before starting on the day’s work, create an action plan for your restaurant management tasks. Try to...
by Service That Sells | May 2, 2019 | Management
As soon as the temperature gets above 60, you’ll have customers lined up to enjoy eating and drinking in the fresh air on your patio. If you have an patio dining area, or if you’re considering one, use this checklist to make sure you’re prepared:How are your flowers,...
by Service That Sells | Mar 20, 2019 | Management
It’s happened to everyone in restaurant management. You arrive 10 minutes early, walk into the restaurant and immediately, without so much as lifting a pencil, find yourself already an hour or two behind because of the lousy close during the previous shift....
by Service That Sells | Feb 15, 2019 | Management, Training
The Service That Sells! Cycle of Service follows the guest experience from the time they pull into your parking until the time they walk out the door. So far, we’ve covered Making Guests Feel Welcome, Greeting & Seating Guests, Bussing Tables, and Generating...
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