by Service That Sells | Jun 28, 2022 | Management
It’s a crazy Saturday night. We’re barking at employees in the kitchen (“Taylor, why is Table 4 still sitting there with menus!?”), but when we slam out the swinging doors, we become a totally different person. We smile, laugh, nod, thank, and show all the...
by Service That Sells | Jun 14, 2022 | Management
If yours is a quick-service or takeout restaurant churning guests through a cookie-cutter experience, you can’t expect to survive, let alone thrive. Forget being 1% better at 100 things — it’s time to step out. Be unique, be great, and be different. How? To out-serve...
by Service That Sells | May 31, 2022 | Marketing, Training
You should avoid promising in your restaurant marketing materials what your operation can’t deliver consistently. It’s impossible to create guest loyalty if you’re in the habit of building up expectations only to pull the rug out from under guests...
by Service That Sells | May 17, 2022 | Management
An effective restaurant training program includes all the cycles of service, from the time a guest pulls into your parking lot to the time they drive away. Good service starts with solid host training. A standard host greeting goes something like this: “Two for...
by Service That Sells | May 3, 2022 | Management
Guests form opinions within seconds — seconds waiting to be acknowledged, to be sat, to place a drink order, to get and pay the check. Eye contact and a warm smile go a long way in helping guests form a positive impression. The most lasting impressions, though, will...
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