by Service That Sells | Feb 19, 2010 | Management
The “Please Wait to be Seated” sign creates anxiety when the host staff isn’t present. Teach your servers to look for and then acknowledge every waiting guest with a smile and “Hi! The hostess will be right with you!” if he or she is off seating other guests. Make...
by Service That Sells | Feb 9, 2010 | Human Resources
It’s not uncommon for performance appraisals to be the subject of poor reviews themselves. Bring your appraisal process up to speed. The first step is to incorporate issues at the forefront of the hospitality industry as well as your operation. Food safety: Your...
by Service That Sells | Jan 14, 2010 | Management
Competition for the customer has sky-rocketed. Operators are introducing value pricing and loyalty programs… anything to keep their focus on getting people through the door. While these efforts are indeed necessary, micro-focusing on the needs of external customers...
by Service That Sells | Jan 14, 2010 | Management
Serving customers as if they’re royalty is a technique dubbed “MMFI” which stands for Make Me Feel Important. That’s how customers want to be treated. Here are the secrets to executing “The Star Treatment.” To turn newcomers into regulars, enlist the help of your...
by Service That Sells | Jan 14, 2010 | Operations
On a good night, the bar is probably the business place in any restaurant. Bartenders have to serve “bar only” patrons as well as juggle drink orders from servers. With such a high volume of breakneck service, it’s easy to lose sight of the things...
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