by Service That Sells | Apr 18, 2010 | Management
Contests for the heart of the house can be hard to find. Here’s one designed exclusively for cooks. It’s easy to implement and can help stimulate creativity and pride among your kitchen staff. It will also benefit your menu merchandising efforts. To pull this off, all...
by Service That Sells | Apr 2, 2010 | Human Resources
When staffing a restaurant, the labor pool generally falls into four categories: The Transients. On their way to some other career, they’ve stopped off in the industry for a relatively short time. The traditional college student comes to mind. The I-Don’t-Know’s....
by Service That Sells | Apr 2, 2010 | Service & Sales
Suggesting extras such as bacon on a burger or guacamole with nachos not only builds check averages as much as 50 cents per guest, but also improves the perception of your restaurant’s service delivery. Customers feel taken care of when servers suggest items that...
by Service That Sells | Mar 21, 2010 | Marketing
Mother’s Day can be a prime marketing opportunity for family-oriented establishments. Here’s a great promotion you can implement with another business, preferably a local florist. Invite families to take mom out for lunch or dinner at your establishment, where she...
by Service That Sells | Mar 7, 2010 | Management
Guests are — first and foremost — people. They want to be treated like individuals, not just nameless customers. The best way to initiate table talk is to ask polite, but not too personal, questions. Here are some safe topics: Appearance: “That’s a beautiful tie.”...
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