by Service That Sells | Jun 12, 2010 | Management
Spanish-speaking employees are often critical members of a restaurant team, and learning to bridge that communication gap is an important skill. Keep these tips in mind: Focus on communicating the main idea – keep phrases and sentences as simple as possible....
by Service That Sells | Jun 12, 2010 | Training
Train your quick-service employees that accuracy is about getting the order right, no matter what. Most mistakes occur when guests make special requests. Hold the pickles. Easy on the mayo. No olives. There’s a huge difference between hearing and understanding. To...
by Service That Sells | May 16, 2010 | Management
Few actions can place you in a positive light better than leaving on a positive note at the end of each working day. As you depart for the day, take a lap around your entire restaurant, shaking hands and thanking employees, by name, for the good efforts and support....
by Service That Sells | May 16, 2010 | Marketing
The mistake many business people make is to view a particular promotion as an end in itself. Effective marketing, however, isn’t a one-shot deal. Your goal should be not only to attract new customers, but also to encourage them to make purchases, enjoy the service or...
by Service That Sells | May 2, 2010 | Service & Sales
Many servers have acquired a negative impression of suggestive selling. Often we hear: “I don’t want to be pushy! ” Suggestive selling is just that — giving your guests all the options that they have to enjoy a well-rounded dining experience. “I have...
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