by Service That Sells | Jan 28, 2012 | Marketing
Looking to introduce a new menu item? There’s no better testing ground than your dining room. But don’t just add the item to your list of specials and hope for the best. Try serving small, complimentary portions to newly seated guests. Train servers to say: “We’re...
by Service That Sells | Jan 15, 2012 | Service & Sales
During one of our Service That Sells! restaurant training programs, a waiter came up to us and said, “I know why you guys are pointing out that suggestive selling raises our tips; it’s really so that the restaurant makes more money.” Yes! Exactly! He was absolutely...
by Service That Sells | Dec 3, 2011 | Human Resources
During the holiday season, we’re so busy making sure our customers are feeling the love, our employees are often left out. And that’s okay. Employees you want to keep want to be busy… they want to earn more tips, make the shift fly by and maybe get some overtime....
by Service That Sells | Nov 19, 2011 | Management
If you have Spanish-speaking employees in your restaurant, show them how important they are to you and your operation by making an effort to communicate with them in their own language. You may not want or be able to become fluent, but it’s not hard to learn...
by Service That Sells | Nov 19, 2011 | Training
Whether you’re surrounded by snow banks or palm trees, this holiday season will share one characteristic around the United States: it will be busy. And whether you’re as busy as you’d like to be or not, whatever size holiday crowd you have can bring you more money...
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