by Service That Sells | Dec 2, 2015 | Management
About 8 million employees — roughly 5 percent of the U.S. workforce — hold second jobs. Given the tight labor market in the hospitality industry, it’s not uncommon for hourlies to moonlight with other restaurants, possibly even your competitors. How you manage...
by Service That Sells | Nov 8, 2015 | Management
Don’t forget to also invest training time and money in the first salesperson your guests meet … your host or hostess. Host and hostess training is key to setting the stage for higher sales. For example, a hostess seats two of your guests and instead of saying,...
by Service That Sells | Sep 6, 2015 | Service & Sales
You want more sales. Your servers want bigger tips. And your customers want better service… without being “nickel-and-dimed” to death. Small changes in your operation can help everyone get what they want. Get your team on board with an effective waitstaff...
by Service That Sells | Aug 11, 2015 | Marketing
The most expensive thing in a restaurant is an empty chair. But before you go out and spend hundreds or thousands of ad dollars trying to fill those chairs with brand-new customers, you should consider more cost-effective ways to spread the word. Here’s one to...
by Service That Sells | Jul 28, 2015 | Marketing, Service & Sales
The restaurant business is show business — and your servers and bartenders should never go “on stage” without their props. Sales props, that is. What are they? Tools servers and bartenders can use to reinforce their menu suggestions. Examples include table tents,...
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