by Service That Sells | Oct 23, 2016 | Management
You’ve been promoted (yea!) and your friends couldn’t be happier for you. And why not? Sharon was late again and Cody snapped at a guest… but hey, it happens. You’re an understanding kind of new restaurant manager.Or maybe… you’ve...
by Service That Sells | Aug 28, 2016 | Management
Remember that bratty kid from years ago who tossed his mac-and-cheese on the floor and threw a fit until his parents caved and ordered him a steak? Well, he’s all grown up now, and he’s bringing about 80 million of his friends to the marketplace as eager consumers....
by Service That Sells | Aug 10, 2016 | Training
Successful restaurant training is executed by exceptional leaders. When you think of the most effective and successful leaders, you probably think of the most charismatic ones. They exude passion and energy, and people stand in line to just to have a chance at being a...
by Service That Sells | Aug 9, 2016 | Human Resources, Management
There’s no time for errors in the restaurant business, although that doesn’t mean we don’t all make them from time to time. Customer loyalty is the key to long-term success, and to accomplish that we need to anticipate our customers’ needs, deliver better...
by Service That Sells | Jul 31, 2016 | Service & Sales, Training
You’ll see sales soar when you train servers and bartenders to use sales props. The restaurant business is show business — and your servers and bartenders should never go “on stage” without their props. Sales props, that is. What are they? Tools servers and...
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