by Service That Sells | Dec 26, 2016 | Marketing
Everyone wants to feel important and appreciated. It’s simple — serving restaurant customers as if they’re royalty builds guest loyalty. Implement “The Star Treatment” as part of your marketing plan and it will pay for itself again and again in...
by Service That Sells | Nov 28, 2016 | Training
When training your employees in the fine art of service and sales, it’s not enough to deliver the message and expect it to sink in. To make your waitstaff training stick, it needs to speak to employees in their own words and apply to their own world.If employees...
by Service That Sells | Nov 2, 2016 | Training
The best server training strategy is practice. Try this waitstaff role-playing strategy with your team to generate leads for all types of holiday gatherings.Server: Thanks again for coming in tonight. Did you enjoy your evening?Customer 1: Yes, very much!Server:...
by Service That Sells | Oct 26, 2016 | Service & Sales
When was the last time you trained your servers on how to sell more wine? It’s probably time for a refresher course! Remind waitstaff that wine sales are a great boost to check averages and tips. There are at least five optimal times during a meal to sell more...
by Service That Sells | Oct 23, 2016 | Management
You’ve been promoted (yea!) and your friends couldn’t be happier for you. And why not? Sharon was late again and Cody snapped at a guest… but hey, it happens. You’re an understanding kind of new restaurant manager.Or maybe… you’ve...
Follow Us!