by Service That Sells | Apr 14, 2017 | Training
How effective is your waitstaff training program? When training your employees in the fine art of service and sales, it’s not enough to deliver the message and expect it to sink in. How the message is communicated is equally important, which can lead to shortcomings...
by Service That Sells | Apr 7, 2017 | Management, Training
Suggestive Selling in Quick Serve RestaurantsNo one wants to feel like a wallet with a person attached. Customers are individuals and want to be acknowledged that way. From the first day cashiers start working, train them to make eye contact, smile, learn the names of...
by Service That Sells | Apr 2, 2017 | Management
What’s harassment… and what’s humorous? What’s threatening… and what’s flattering? It depends who you ask… and who’s complaining. As a restaurant manager, your job is to err on the side of what an employee could be feeling. Don’t try to read what your employee is...
by Service That Sells | Mar 31, 2017 | Management
No one knows your guests better than your servers. So if you’re looking for guest loyalty ideas, look to your staff. Not only are you sure to generate some great ideas, team members will be more committed to see those ideas implemented successfully.Start by...
by Service That Sells | Feb 24, 2017 | Management
They’re called everything from secretaries and administrative assistants to office administrators and office managers. Whatever the title, a well-trained and dedicated employee in this role is another key element to the quality of your life and the quality of your...
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