by Service That Sells | Apr 1, 2018 | Operations
We’ve all known temperamental cooks and chefs. They are indeed artists in their own right. But they are still employees and they need to help hold the line on the bottom line just like everyone else. Food costs are high on your overhead list, and your chef is your...
by Service That Sells | Mar 2, 2018 | Management, Training
Everyone has the capacity to learn new tasks and master new skills. How your staff members move from point A to point B on a the learning scale, though, is not so straightforward. People learn in different ways, and therefore you must train in different ways. Whether...
by Service That Sells | Feb 23, 2018 | Service & Sales
What’s the most expensive item in your restaurant? An empty chair! There are two ways to fill those chairs — bring in new customers or bring back existing customers. If you spend all your time focusing on new customers, it won’t be long before you...
by Service That Sells | Feb 18, 2018 | Training
Think back on your last restaurant training session. Did you just talk about the specials and the broken cooler? Did you mention service or just remind waitstaff to smile? Did you tell team members exactly what you expect from them… and how they can deliver it? Are...
by Service That Sells | Feb 11, 2018 | Training
Sell more appetizers. Sell more premium drinks. Don’t forget about desserts. Did you charge for that side of sour cream? Waitstaff sales training is more than just selling, it’s an overall sales strategy.As restaurant managers, we know how hard it is to make...
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