by Service That Sells | Aug 31, 2018 | Human Resources
When Karen arrives late (again) and Steven is out back on his cell phone (again) and customers wait and other team members cover and fume (again), it’s easy to blame Karen and Steven for the low morale and poor service. But the truth is, it’s not their fault....
by Service That Sells | Aug 24, 2018 | Management
The restaurant business is like show business, which means you need to be ready for anything. From advances in technology to the competition outlook to the ever-changing demands of your customers, change could very well be the only thing we can count on in this...
by Service That Sells | Aug 17, 2018 | Marketing
Regular guests (or “Norms,” as we like to call them) are the bricks in your foundation. They represent the result of tireless restaurant marketing and great guest service. The fact that they consistently prefer your restaurant over the competition is flattery of the...
by Service That Sells | Jul 29, 2018 | Service & Sales
It’s no secret that improving customer loyalty provides a tremendous boost to profitability. But how do you get people who come in once a month to come in twice or three times? External-marketing devices – ads, offers, discounts and the like – get people in the door....
by Service That Sells | Jul 20, 2018 | Training
If you’re not getting the results you want from your training program, it may be because you’re operating with some training principles that don’t really hold water. Let’s look at some important training facts compared to some popular training...
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