by Service That Sells | Sep 30, 2018 | Training
To increase sales in your quick-service restaurant, you need to break out of the QSR rut. Lose the monotone “Would you like to up-size your value meal?” and insincere “I have to tell you about our whatever or we get counted off by our mystery shopper” or “Would you...
by Service That Sells | Sep 24, 2018 | Service & Sales
If you want your servers to act as salespeople, you need to treat them – and train them – as salespeople. Here are five typical mistakes that salespeople in all industries make. How do your salespeople add up?Sales Mistake # 1: Allowing a prospect to lead the sales...
by Service That Sells | Sep 21, 2018 | Service & Sales
Small talk is something not enough managers train their waitstaff on, yet it’s very important to the guests’ overall impressions of a restaurant. While it comes naturally to some servers, others jump right in to the specials and leave customers without...
by Service That Sells | Sep 18, 2018 | Management
Demonstrating management presence to your guests is a critical part in the overall Cycle of Service that encompasses the guest experience. Don’t “manage the floor,” work the room. Try to greet every guest in your dining room or bar. Watch your...
by Service That Sells | Sep 7, 2018 | Service & Sales
So many performance evaluations read the same for every employee in an operation. And while certain basics definitely do apply, servers should also be evaluated as salespeople. By adding sales techniques into the evaluation process and sharing that evaluation with new...
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