by Service That Sells | Oct 4, 2018 | Service & Sales
Mystery shopping in your restaurant is a valuable tool for monitoring and evaluating service consistency. With so much going on at any given time, it’s sometimes hard for managers to maintain an objective point of view. Obtaining a “floors-eye view”...
by Service That Sells | Oct 2, 2018 | Marketing
Far too many companies spend millions of dollars marketing an inferior product and average service. But if you promote a dud, guess what? More people will know it’s a dud. Great marketing (“We’re committed to excellence!”) can kill a bad business (“Sorry, not my...
by Service That Sells | Sep 30, 2018 | Training
To increase sales in your quick-service restaurant, you need to break out of the QSR rut. Lose the monotone “Would you like to up-size your value meal?” and insincere “I have to tell you about our whatever or we get counted off by our mystery shopper” or “Would you...
by Service That Sells | Sep 24, 2018 | Service & Sales
If you want your servers to act as salespeople, you need to treat them – and train them – as salespeople. Here are five typical mistakes that salespeople in all industries make. How do your salespeople add up?Sales Mistake # 1: Allowing a prospect to lead the sales...
by Service That Sells | Sep 21, 2018 | Service & Sales
Small talk is something not enough managers train their waitstaff on, yet it’s very important to the guests’ overall impressions of a restaurant. While it comes naturally to some servers, others jump right in to the specials and leave customers without...
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