by Service That Sells | Oct 14, 2018 | Management
You’re the boss. The big cheese. The top dog running the show. You speak, employees jump. End of story, right?If only it were that simple. If only employees would do what they’re told. If only they’d take the initiative to get things done. If only you didn’t have to...
by Service That Sells | Oct 12, 2018 | Marketing
We all know that the holidays are coming, so why does it seem to surprise us when they’re suddenly “here” each year? Because like any shopper who’s found himself in the mall on Christmas Eve, the immediacy of the moment tends to take precedence over pre-planning.But...
by Service That Sells | Oct 9, 2018 | Training
Successful QSR management is a challenging job. In addition to facing a labor shortage and increasingly tight margins, your quick-serve restaurant is one in a sea of options for hungry guests in a hurry. Competition for those guests’ dollars goes far beyond the...
by Service That Sells | Oct 4, 2018 | Service & Sales
Mystery shopping in your restaurant is a valuable tool for monitoring and evaluating service consistency. With so much going on at any given time, it’s sometimes hard for managers to maintain an objective point of view. Obtaining a “floors-eye view”...
by Service That Sells | Oct 2, 2018 | Marketing
Far too many companies spend millions of dollars marketing an inferior product and average service. But if you promote a dud, guess what? More people will know it’s a dud. Great marketing (“We’re committed to excellence!”) can kill a bad business (“Sorry, not my...
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