by Service That Sells | Dec 19, 2018 | Management
Safety is a primary concern of any restaurant operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers. So does the service provided to your guests. Restaurant safety...
by Service That Sells | Dec 16, 2018 | Management
If your situation is like most restaurant managers, your staff list might look like a multi-generational family tree. It’s common for operations in the hospitality industry to employ people of all different ages and generations. From the teenager who is trying...
by Service That Sells | Nov 18, 2018 | Management, Training
Getting buy-in on a restaurant training program is crucial. First, you as the manager need to completely understand the training program’s objectives. That’s the easy part. Even more critical is to have your management staff and front-line employees...
by Service That Sells | Nov 16, 2018 | Management
In most restaurants, the dress code is spelled out pretty clearly. Often, staff members have a specific uniform and there’s little room for variance. But in today’s world of creative body art, piercings, extravagant tattoos, and amazing hair colors, most...
by Service That Sells | Oct 26, 2018 | Marketing
Good coaches are too smart to make promises they can’t keep, so they usually refuse to make predictions about upcoming games. “It’s a long season,” they’ll say. “We’re just focused on winning one game at a time.” This is an appropriate mind-set in restaurant...
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