by Service That Sells | Feb 27, 2020 | Service & Sales
What’s the point in ordering and stocking all those funky drink mixes and garnishes for unique specialty drinks if servers don’t suggest and sell them? Suggesting just the right kinds of specialty drinks to the right people can be an art form. It is also the perfect...
by Service That Sells | Feb 13, 2020 | Management, Marketing
It’s disappointing — even infuriating — for customers redeeming a special offer to find out that what they thought they were getting just isn’t the case. Confusing or missing language in the promotional piece is often to blame. Say what you mean in your restaurant...
by Service That Sells | Feb 6, 2020 | Management, Service & Sales
Servers are either order-takers or salespeople. Order-takers do the bare minimum to get by, while salespeople focus on making suggestions that will enhance the guest’s dining experience. They sell more and, therefore, they make more. It takes more work to be a...
by Service That Sells | Jan 30, 2020 | Training
Have you trained your bartenders on how to clean a beer glass? A bad glass can ruin a good beer — and a customer’s experience. Train your bartenders the five steps toward a “beer-clean” glass: Start with a clean, three-compartment sink. Sink one should be filled with...
by Service That Sells | Jan 2, 2020 | Training
How can you motivate – and empower – your servers to make more tips? Transform their style from “service’ to “serve-us!” Here’s a quick lesson in providing serve-us to pass along to your servers at your next waitstaff training session. First,...
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