by Service That Sells | Jan 18, 2021 | Service & Sales
You can train servers to take orders or you can motivate them to increase sales. When you start coaching salespeople instead of just training servers you’ll find that sales and service will improve. The most important thing to remember is that you can’t be everywhere...
by Service That Sells | Dec 3, 2020 | Service & Sales
Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is unhappy and you have...
by Service That Sells | Nov 5, 2020 | Marketing, Service & Sales
It’s no surprise that wine and champagne sales spike during the busy holiday season. As people celebrate the season, wine and champagne almost sell themselves. Almost. Now is a great time to ramp up your wine marketing program to get the most out of your holiday...
by Service That Sells | Oct 8, 2020 | Management, Training
You’re giving away an iPad, travel miles, gift cards, or whatever your servers said they wanted as prizes, and yet your server training contests are still failing. You’re out of ideas, cash, and patience, and your sales still aren’t where you want them to be. What’s...
by Service That Sells | Aug 13, 2020 | Service & Sales, Training
Product knowledge is a key to both increasing sales and improving order accuracy. The more your staff knows about your menu items, the more comfortable they’ll be suggesting them to your guests. This goes for employees covering the phones, too. If a customer is...
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