by Service That Sells | May 10, 2021 | Human Resources, Management
Performance is driven by behavior, and behavior is driven by four factors: communication, training, measurement, and rewards. Incentives and contests will do little to improve attitude, but they can work wonders to change or enhance behavior and therefore improve...
by Service That Sells | Apr 12, 2021 | Training
Forget the whiteboard and throw away the felt-tip pens (at least for now). Spring fever is in full swing and the only way you’ll keep your team focused on any type of restaurant training is to make it as fun – and useful – as possible. So use your imagination to find...
by Service That Sells | Feb 1, 2021 | Service & Sales
Guests love appetizers, and so should you. With restaurant capacity limited in many areas, it’s more important than ever to train servers to sell appetizers and other add-on items. There’s another benefit, too: unoccupied time passes slower than occupied...
by Service That Sells | Jan 18, 2021 | Service & Sales
You can train servers to take orders or you can motivate them to increase sales. When you start coaching salespeople instead of just training servers you’ll find that sales and service will improve. The most important thing to remember is that you can’t be everywhere...
by Service That Sells | Dec 3, 2020 | Service & Sales
Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is unhappy and you have...
Follow Us!