by Service That Sells | Jul 30, 2020 | Training
Order accuracy is always a critical element of delivering exceptional service, but it’s even more important when your staff is taking to-go orders over the phone or fulfilling orders placed online. When customers take their food to go or have it delivered,...
by Service That Sells | May 12, 2020 | Management
The restaurant and bar business is like show business. Your servers are the stars of the show. Back-of-house and support staff members are your crew. And you? You’re the head honcho – producer, director, financier, coach. Your cast takes their cues from you.How to Wow...
by Service That Sells | Apr 30, 2020 | Training
Every member of the restaurant team plays a critical role in exceeding guests’ expectations and ensuring guests leave with a positive impression of the restaurant. Team members in the service assistant, or busser, position are no exception. Part of your job as a...
by Service That Sells | Apr 16, 2020 | Management, Training
The Cycle of Service breaks down a guest’s visit into separate steps, following the guest experience from the moment guests pull into the parking lot until that final moment when they walk out the door. The initial contact guests have with your restaurant sets the...
by Service That Sells | Feb 20, 2020 | Management, Training
Hint: It’s right in front of you, literally. It’s the productivity of your back-of-house staff. It’s the friendliness of your host. It’s the knowledge and pizazz of your servers. It’s how you work the room on every shift. Does that mean you and your staff have to be...
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