by Service That Sells | Dec 21, 2016 | Management
Did you know that only a small percentage of people – maybe as low as 8% — accomplish their resolutions? With the right planning, you can be part of that 8%. Your professional goals for the new year are different from your personal ones. You may not lose 15...
by Service That Sells | Sep 21, 2016 | Service & Sales, Training
Everyone knows they need to train. And train. And train. But, it’s like exercising or flossing. Sure, we should, but not everyone has the time to do it every day. Instead of making the daily commitment to training, some managers tend to save training for new hires and...
by Service That Sells | Aug 24, 2016 | Management
It’s Saturday night and you’re out of the special already, two people called in sick, the dishwasher isn’t working and you’ve got a line out the door. It’s one of those nights that makes everything look blurry. If you’re not...
by Service That Sells | Nov 2, 2014 | Training
Some of the best training happens in the heat of the moment. That’s why trainers and managers need to see themselves as coaches whenever they’re interacting with staff and guests. Consider these coaching strategies: On the floor, they can observe the service and sales...
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