by Service That Sells | May 12, 2017 | Training
Maybe your experience has been that most restaurant training seems to be “Teflon-coated” — no matter how often you train, it just won’t stick with the trainees. Think of contests, incentives and rewards as habit-breaking devices that supplement and support training....
by Service That Sells | May 9, 2017 | Service & Sales
Unoccupied time passes slower than occupied time. That’s why increasing appetizer sales not only improves restaurant sales and server tips, it also improves the overall guest experience. Suggesting and selling appetizers fills up the time between guests ordering an...
by Service That Sells | Apr 18, 2017 | Service & Sales
For the eighth consecutive year, industry experts project that restaurant sales will continue to grow in 2017. Now that we’re well into the second quarter of the year, that’s not ringing true for everyone. Even though consumer spending is likely to continue to rise,...
by Service That Sells | Apr 4, 2017 | Marketing
Most of us can remember those old punch cards where guests get a free dessert on their 10th visit to the restaurant. Back in the day, that type of restaurant loyalty program worked. It told guests, “We’re glad you chose our restaurant, and here’s a little something to...
by Service That Sells | Feb 7, 2017 | Human Resources, Management
By Ed RosheimThis Valentine’s Day, we’re all about the KISS – as in Keep it Super Simple. To improve communication, you have to achieve a delicate balance. You need to give enough detail to get your point across without overwhelming the person you’re talking to with...
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