by Service That Sells | Feb 27, 2018 | Human Resources
As a restaurant manager or owner, you’re already familiar with the many rules and regulations that govern your business. Your guests depend on you to train your staff to follow food safety rules and public health guidelines. Your staff must also follow all rules...
by Service That Sells | Feb 13, 2018 | Management, Service & Sales
How important are appearance standards in your restaurant? Put yourself in your guests’ shoes. Imagine you walk up to a restaurant and see trash in the parking lot, a burned out light bulb above the door, dirt in the foyer, and a promotional poster for an event that...
by Service That Sells | Jan 9, 2018 | Training
The restaurant business is like show business. Your back-of-house staff is your crew, and your front-of-house staff is your cast. Your guests – the most important people in your restaurant – are your audience. And you? You’re everything else – producer, director, and...
by Service That Sells | Dec 31, 2017 | Training
We live in a world of clicks. Answers to even some of the most complicated questions are just a click or two away, satisfying the increasingly popular need for instant gratification. Many of your employees may not even know how to discover information without clicking...
by Service That Sells | Dec 12, 2017 | Management
A negative restaurant environment will destroy your team-building efforts. Before you can get employees to work together, you have to make them happy about working in general. As a manager and leader, you set the tone for the restaurant. Your interactions with...
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