by Service That Sells | Jan 4, 2019 | Management
Restaurant industry research suggests that one in five restaurant positions are filled by people who have been promoted from within. That means many new restaurant managers move into a position where they’re suddenly supervising the same people they were working...
by Service That Sells | Jan 2, 2019 | Training
An LMS is a learning management system designed to help owners, managers, and trainers assign and track online employee training. The restaurant industry was a little late to the online training game, but today the majority of restaurants use some sort of an LMS to...
by Service That Sells | Dec 29, 2018 | Training
When you think of restaurant training, the first thing that pops into your mind is probably basic entry-level training. After all, your guests will feel it if the new line cook can’t survive the dinner rush or a server can’t recite today’s specials. These topics are...
by Service That Sells | Dec 21, 2018 | Management
So you’ve done your homework and placed orders with the vendors offering the best deals and the best service. The orders still need to be delivered and checked in. The receiving dock is one area where costly mistakes frequently occur, and it is the first place you...
by Service That Sells | Dec 20, 2018 | Training
It seems simple enough. The phone rings. The phone is answered. Story over. Except… your employees’ telephone skills may say more about your operation than your menu (or, at least, that’s the perspective of the customer on the phone). Too often, when we’re...
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