by Service That Sells | Aug 15, 2019 | Management, Training
As a restaurant owner or manager, you likely watch the news of foodborne illness outbreaks a little differently than the rest of the public. You’re keenly aware of what an incident would do to your reputation, and you wonder whether your restaurant would be able to...
by Service That Sells | Jul 25, 2019 | Human Resources, Training
The #metoo movement continues to bring shocking stories to the top of our news feeds, but workplace harassment was around long before it was such a popular subject. This is especially true of sexual harassment in the restaurant industry. Some reports suggest that up...
by Service That Sells | May 14, 2019 | Management
It happens more than you think: In the walk-in, behind the bar, in the restroom, in the parking lot, and even in the manager’s office. Unfortunately, nobody sees it, nobody talks about it, and nobody wants to believe it’s happening. A recent study by the National...
by Service That Sells | Feb 19, 2019 | Training
Somewhere between new employee orientation and today’s shift, employees lose some knowledge and skill. How much or how little depends on the frequency of practice and reinforcement. Guests, meanwhile, don’t care about the past. They’re interested in the service...
by Service That Sells | Feb 15, 2019 | Management, Training
The Service That Sells! Cycle of Service follows the guest experience from the time they pull into your parking until the time they walk out the door. So far, we’ve covered Making Guests Feel Welcome, Greeting & Seating Guests, Bussing Tables, and Generating...
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