by Service That Sells | Feb 20, 2020 | Management, Training
Hint: It’s right in front of you, literally. It’s the productivity of your back-of-house staff. It’s the friendliness of your host. It’s the knowledge and pizazz of your servers. It’s how you work the room on every shift. Does that mean you and your staff have to be...
by Service That Sells | Jan 23, 2020 | Service & Sales, Training
The restaurant business is show business. Maybe not Hollywood style show business, exactly, but more like a great improv show where every performance is new and unpredictable. You are the director, and your staff is the cast and crew. Your servers are the stars of the...
by Service That Sells | Jan 16, 2020 | Management, Training
The perfect dining experience isn’t a single success, it’s a culmination of dozens of tiny successes. From the moment your guests arrive to the moment you invite them back for another visit, you and your staff have many opportunities to create both the perfect dining...
by Service That Sells | Jan 9, 2020 | Service & Sales, Training
The sight is all-too common: A stressed-out server spinning out of control in his or her section. Table No. 1 needs a clean fork. Table No. 2 was just seated and the guests are scanning the restaurant for someone — anyone — to wait on them. Table No. 3...
by Service That Sells | Dec 12, 2019 | Management
The end of the year is a good time for reflection. Here at Ready Training Online, we’re reflecting on the articles restaurant managers were most interested in throughout 2019. If you missed them the first time around, take a look now! 1 – Letting the Well-Liked...
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