The Key to Exceptional Service

The Key to Exceptional Service

The Key to Exceptional Service Restaurants try to provide exceptional service to everyone, but great restaurant managers know that one size does not fit all in this business. Think about the different reasons people visit restaurants. They vary a great deal, from...
Improving Order Accuracy

Improving Order Accuracy

Improving Order Accuracy Order accuracy is always a critical element of delivering exceptional service, but it’s even more important when your staff is taking to-go orders over the phone or fulfilling orders placed online. When customers take their food to go or...
The Restaurant Business is Like Show Business

The Restaurant Business is Like Show Business

The restaurant and bar business is like show business. Your servers are the stars of the show. Back-of-house and support staff members are your crew. And you? You’re the head honcho – producer, director, financier, coach. Your cast takes their cues from you.How to Wow...