Targeting Restaurant Teamwork

Targeting Restaurant Teamwork

Before you can effectively build a team-oriented environment, you must establish a clear mission: What direction should the team go? What goals should it strive to achieve? In answering these questions, you show employees their place in the big picture and give them...

Performance Management for Restaurants

Performance Management for Restaurants

To many managers in the restaurant business, the words “performance management” conjures up images of annual performance reviews or write-ups about poor performance. In truth, though, it is much more far-reaching than that. Performance management is less about what...

Play Restaurant Safety Bingo

Play Restaurant Safety Bingo

Safety is a primary concern of any restaurant operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers. So does the service provided to your guests. Restaurant safety...

Profit-Boosting Tips for Restaurant Managers

Profit-Boosting Tips for Restaurant Managers

Let’s face it: in the hospitality business, the little details matter. In fact, those details are critical to the success of your operation. Here's why -- your guests are coming to your restaurant so they can relax and everything you do – and don’t do – contributes to...

Why Cross Training Matters

Why Cross Training Matters

Nothing brings things into perspective like a walk in someone else’s shoes. Cross-training employees will become one of your strongest team-building techniques because it helps employees see the challenges faced by their peers. If you were a dishwasher and then became...

Situational Selling for Quick Service

Situational Selling for Quick Service

To increase sales in your quick-service restaurant, you need to break out of the QSR rut. Lose the monotone “Would you like to up-size your value meal?” and insincere “I have to tell you about our whatever or we get counted off by our mystery shopper” or “Would you...

Face to Face Matters

Face to Face Matters

Luckily for many restaurant managers, online training has streamlined important training tasks. You can now use your learning management system to assign, track, and report on training at the touch of a button. Your restaurant employees can take training courses at...

Why Good Employees Leave

Why Good Employees Leave

When Karen arrives late (again) and Steven is out back on his cell phone (again) and customers wait and other team members cover and fume (again), it’s easy to blame Karen and Steven for the low morale and poor service. But the truth is, it’s not their fault....

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