Manage Change in Your Restaurant

Manage Change in Your Restaurant

The restaurant business is like show business, which means you need to be ready for anything. From advances in technology to the competition outlook to the ever-changing demands of your customers, change could very well be the only thing we can count on in this...

Robbery Deterrence for Restaurants

Robbery Deterrence for Restaurants

Theft happens. No matter how conscientious you are about training your staff on robbery deterrence and following safety procedures, robbery can and does occur. And no doubt about it, robbery is nothing but trouble for your bottom line—not to mention the fact that...

Marketing to Recruit More Regulars

Marketing to Recruit More Regulars

Regular guests (or “Norms,” as we like to call them) are the bricks in your foundation. They represent the result of tireless restaurant marketing and great guest service. The fact that they consistently prefer your restaurant over the competition is flattery of the...

Basics of Leadership Excellence

Basics of Leadership Excellence

You’ve likely heard the phrase “leadership excellence” associated with great leaders. It’s thrown around so much, its meaning can get lost. To understand what it really means to leaders like you as you manage your restaurant team, let’s first talk about what...

Fear of Wine? It Happens.

Fear of Wine? It Happens.

Servers admit that one of the things that stops them from suggesting wine or champagne is the fear of having trouble opening the bottle in front of guests. Bottles of wine are an easy upsell for guests already drinking wine.  Although sometimes that little piece of...

Positive Impressions Start in the Parking Lot

Positive Impressions Start in the Parking Lot

Service doesn’t start at the table, or even at the host stand. Guests begin to form negative or positive impressions of your restaurant the moment they pull into your parking lot. The next time you show up for work, approach the restaurant from your guest’s...

Profit-Boosting Tips for Restaurant Managers

Profit-Boosting Tips for Restaurant Managers

Let’s face it: in the hospitality business, the little details matter. In fact, those details are critical to the success of your operation. Here's why -- your guests are coming to your restaurant so they can relax and everything you do – and don’t do – contributes to...

Need Help?

Subscribe to Service That Sells!

Fill out the form below to receive weekly email updates from Service That Sells!