Turn Happy Hour into a Happy Meal

Turn Happy Hour into a Happy Meal

To make the most out socializing deal seekers who come by during happy hour, you need to be sure your servers are increasing food sales at the bar. Bartending training is the key. Hundreds, if not thousands, of dollars can be lost because of poor systems supporting...

Teaching Servers to Sell

Teaching Servers to Sell

Mention the word “sell” to many servers and watch them run screaming from the room. (Okay, maybe that’s an exaggeration, but suffice it to say, most servers are afraid to sell.) Teaching servers to sell doesn't have to be an uphill battle, especially when you focus on...

Are You a Grateful Leader?

Are You a Grateful Leader?

Gratitude gets a lot attention this time of year. Experts suggest that being grateful for others has a positive effect on relationships, which is probably why you hear a lot of people saying they’re grateful for “friends and family” when it’s their turn at the...

The No Whining Zone

The No Whining Zone

Do you have an employee on staff whose constant gripes are getting in the way of his or her job—and yours? One of the toughest things about restaurant management is learning how to handle complaining employees. Here's how to handle your constant complainers and get...

The 4 Cs of Leadership Potential

The 4 Cs of Leadership Potential

Restaurant staffing is a challenge for almost all managers, and that challenge goes far beyond just finding people to cover today’s shift. For any business to grow in the long-term, it needs to fill a continuing cycle of leadership positions. Most restaurant managers...

Take the Pain Out of Restaurant Dress Codes

Take the Pain Out of Restaurant Dress Codes

In most restaurants, the dress code is spelled out pretty clearly. Often, staff members have a specific uniform and there's little room for variance. But in today's world of creative body art, piercings, extravagant tattoos, and amazing hair colors, most operations...

Learning Styles in Restaurant Training

Learning Styles in Restaurant Training

Have you ever wondered why you can walk some employees through a new procedure and they catch on right away, while other employees take a little longer? People learn in different ways. It really is as simple – and as complex – as that. Understanding Learning Styles...

Secrets of the Big Cheese

Secrets of the Big Cheese

You’re the boss. The big cheese. The top dog running the show. You speak, employees jump. End of story, right? If only it were that simple. If only employees would do what they’re told. If only they’d take the initiative to get things done. If only you didn’t have to...

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