Four-Step Plan to Stay Out of the Weeds

Four-Step Plan to Stay Out of the Weeds

It starts slowly. Unassuming. Quietly. Then, “The Rush” comes. And suddenly, no one is safe. Not your calmest manager or your newest waitress. It slices deep into waitstaff morale and cuts deeper into restaurant profits. It increases blood pressure, tempers, stress...

What is Your Invisible Product?

What is Your Invisible Product?

Have you ever stopped to think about what “service” really means? Put simply, restaurant service is the manner in which the guest is treated. It’s a thing more often felt than seen. It’s a bit of a magic act, an illusion, a perceived value that accompanies the...

Train to Retain

Train to Retain

Restaurant training is multi-faceted. It’s not a single event, it’s ongoing process. It’s not one thing you do on one day, it’s many things you do every day. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also...

How to Improve New Hire Orientation

How to Improve New Hire Orientation

A lot rides on the effectiveness of your new hire orientation program. For one thing, it sets the tone for new employees' entire experience at your restaurant, contributing in large part to how well they perform and how long they stay. Whether you have a new employee...

Nice to Meet You, You’re Hired

Nice to Meet You, You’re Hired

With competition for quality employees as fierce as at is for loyal guests, it may be tempting to hire anyone who fills out an application and actually shows up for an interview. Not so fast! Even if you’re really feeling desperate, filling a position with just anyone...

Career Progression Restaurant Training

Career Progression Restaurant Training

It's getting harder and harder to find effective managers, especially as more jobs open up in other industries. Now more than ever, it’s important to implement a career progression restaurant training model, grooming your lower-level staff for management positions. It...

Today’s Special: Quality Employees

Today’s Special: Quality Employees

In restaurants across the country these days, it seems like “Help Wanted” signs are just as common as daily specials boards. Unfortunately, though, just putting a sign in the window isn’t enough to attract quality employees. Competent applicants are not going to walk...

Targeting Restaurant Teamwork

Targeting Restaurant Teamwork

Before you can effectively build a team-oriented environment, you must establish a clear mission: What direction should the team go? What goals should it strive to achieve? In answering these questions, you show employees their place in the big picture and give them...

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