Setting Your Restaurant Training Stage

Setting Your Restaurant Training Stage

The restaurant business is like show business. Your back-of-house staff is your crew, and your front-of-house staff is your cast. Your guests – the most important people in your restaurant – are your audience. And you? You’re everything else – producer, director, and...
Restaurant Training from the Top Down

Restaurant Training from the Top Down

When you think of restaurant training, the first thing that pops into your mind is probably basic entry-level training. After all, your guests will feel it if the new line cook can’t survive the dinner rush or a server can’t recite today’s specials. These topics are...
Online Training Clicks and Sticks

Online Training Clicks and Sticks

We live in a world of clicks. Answers to even some of the most complicated questions are just a click or two away, satisfying the increasingly popular need for instant gratification. Many of your employees may not even know how to discover information without clicking...
Improving Order Accuracy

Improving Order Accuracy

No matter how obscure a guest’s order may be, getting it right is paramount. Sure, sometimes guests are just extraordinarily picky eaters. Often though, guests make special requests because of an allergy or sensitivity to a particular food. Allergic reactions...