Mentor Material? (Maybe Not)

Mentor Material? (Maybe Not)

Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every incentive and the loyalty of every guest she’s ever served. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not...
Why Cross Training Matters

Why Cross Training Matters

Nothing brings things into perspective like a walk in someone else’s shoes. Cross-training employees will become one of your strongest team-building techniques because it helps employees see the challenges faced by their peers. If you were a dishwasher and then became...
Face to Face Matters

Face to Face Matters

Luckily for many restaurant managers, online training has streamlined important training tasks. You can now use your learning management system to assign, track, and report on training at the touch of a button. Your restaurant employees can take training courses at...