Mentor Material? (Maybe Not)

Mentor Material? (Maybe Not)

Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every incentive and the loyalty of every guest she’s ever served. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not...
To Train or Not to Train?

To Train or Not to Train?

Turnover rates in the restaurant industry have always been high. About half of the people who part ways with their restaurant employers quit, but you probably already know that. It’s not really surprising, given that the restaurant industry employs a lot of students...
Face to Face Matters

Face to Face Matters

Luckily for many restaurant managers, online training has streamlined important training tasks. You can now use your learning management system to assign, track, and report on training at the touch of a button. Your restaurant employees can take training courses at...
Fear of Wine? It Happens.

Fear of Wine? It Happens.

Servers admit that one of the things that stops them from suggesting wine or champagne is the fear of having trouble opening the bottle in front of guests. Bottles of wine are an easy upsell for guests already drinking wine.  Although sometimes that little piece of...