The Key to Exceptional Service

The Key to Exceptional Service

Restaurants try to provide exceptional service to everyone, but great restaurant managers know that one size does not fit all in this business. Think about the last few times you visited a restaurant or bar. One time may have been a quick lunch, another may have been...
What’s Your Relationship Status?

What’s Your Relationship Status?

Love is in the air this month, but is it in your restaurant? It should be, at least when it comes to you and your guests. Guest relationships don’t have to be complicated.  Check out these three simple steps you and your staff can take to have successful, mutually...
It’s Time to Manage the Wait

It’s Time to Manage the Wait

Time is the one thing we all need more of, right? That’s true for our guests, too. Make sure your restaurant service training includes teaching your staff to serve guests’ time needs. Keeping the meal going at a steady pace is what most guests are looking...