The Most Expensive Item in Your Restaurant

The Most Expensive Item in Your Restaurant

What’s the most expensive item in your restaurant? An empty chair! There are two ways to fill those chairs — bring in new customers or bring back existing customers. If you spend all your time focusing on new customers, it won’t be long before you...
Time Out! Serving Difficult Kids

Time Out! Serving Difficult Kids

It’s a reality — kids will be kids. They will throw fits. They will throw food. They will throw a wrench in even the most well thought out plan. Happy families make happy customers – take care of even the most difficult little guests to ensure that their...
Improve Restaurant Service to Clock-watchers

Improve Restaurant Service to Clock-watchers

Research has shown that the business lunch hour has shrunk to under 45 minutes. Many guests, in fact, have even less time if they have significant two-way travel to your restaurant. This results in lunch-hour guests who are constantly watching the clock. Here are some...
It’s Time to Manage the Wait

It’s Time to Manage the Wait

Time is the one thing we all need more of, right? That’s true for our guests, too. Make sure your restaurant service training includes teaching your staff to serve guests’ time needs. Keeping the meal going at a steady pace is what most guests are looking...