Time Out! Serving Difficult Kids

Time Out! Serving Difficult Kids

It’s a reality — kids will be kids. They will throw fits. They will throw food. They will throw a wrench in even the most well thought out plan. Happy families make happy customers – take care of even the most difficult little guests to ensure that their...
Improve Restaurant Service to Clock-watchers

Improve Restaurant Service to Clock-watchers

Research has shown that the business lunch hour has shrunk to under 45 minutes. Many guests, in fact, have even less time if they have significant two-way travel to your restaurant. This results in lunch-hour guests who are constantly watching the clock. Here are some...
The Most Expensive Item in Your Restaurant

The Most Expensive Item in Your Restaurant

What’s the most expensive item in your restaurant? An empty chair! There are two ways to fill those chairs — bring in new customers or bring back existing customers. If you spend all your time focusing on new customers, it won’t be long before you...
Is Your Guest Service Proactive or Reactive?

Is Your Guest Service Proactive or Reactive?

When you have a reactive approach to guest service, you and your staff wait for guests to tell you what they need, and then you take care of it. When you and your staff are stuck in reactive mode, it affects every level of service. The kitchen gets backed up, servers...
Dealing with Angry Customers

Dealing with Angry Customers

Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is unhappy and you have...