Secrets of the Big Cheese

Secrets of the Big Cheese

You’re the boss. The big cheese. The top dog running the show. You speak, employees jump. End of story, right? If only it were that simple. If only employees would do what they’re told. If only they’d take the initiative to get things done. If only you didn’t have to...
Mentor Material? (Maybe Not)

Mentor Material? (Maybe Not)

Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every incentive and the loyalty of every guest she’s ever served. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not...
The Price is Right (Or Is It?)

The Price is Right (Or Is It?)

To ensure your staff can sell items that will have outstanding value in guests’ minds, you have to examine your menu pricing. As a restaurant operator, your aim is to run your operation the most profitable way possible. It’s this objective that determines your...
What Is Your Competitive Advantage?

What Is Your Competitive Advantage?

There are few industries more competitive than the restaurant business. We’ve all heard the statistics about the large percentage of restaurants that fail in the first year. But if you’re reading this, you’re probably not part of that group. You’re still around...