Are You a Boss or a Coach?

Are You a Boss or a Coach?

You may think there isn’t much of a difference between a boss and a coach, but any member of a winning team will tell you it’s the coach that makes the difference. Coaches win games, bosses rarely look up from the playbook. If you spend all your time planning your...
The ROI of Training

The ROI of Training

The way you see restaurant training probably depends on how effective and cost-effective your experience with it has been. Perspective is everything. Do you look at employee training as a process, or an event? In order to see ROI, your training needs to be directly...
Top 10 Team Vulnerabilities

Top 10 Team Vulnerabilities

Every team has weaknesses. In professional sports, competitors study their rivals to identify and exploit those weaknesses. It may not be as blatant in the restaurant business, but your competition is essentially doing the same thing – just waiting for you to fail....
Can You Spare Some Change?

Can You Spare Some Change?

Change nothing, and nothing changes. So unless you’re completely satisfied with the performance of your restaurant exactly as it is, change is not just inevitable, it’s necessary. Some change in your restaurant might be brought about by circumstances beyond your...
How to Outrun the Competition

How to Outrun the Competition

You’ve heard the story: Two hikers encounter an angry bear in the forest. One of them opens his backpack, pulls out his running shoes, and begins putting them on as fast as he can. The other watches and says incredulously, “You don’t think you’re going to outrun that...