by Service That Sells | Oct 1, 2016 | Human Resources, Management
Hiring for the busy season? While it may be tempting post some “Help Wanted” ads and hire whoever walks in the door with even an inkling of experience, that hiring strategy may make your busy season more stressful than ever. Seasonal hiring may cover a...
by Service That Sells | Sep 23, 2016 | Human Resources
As the restaurant employment outlook changes, managers are once again looking at tapping into a non-traditional labor pool in order to staff their restaurants. So where will you turn and what kind of employee will you turn to? First, take a look at the four general...
by Service That Sells | Aug 10, 2016 | Human Resources, Management
It’s Saturday night and the place is hopping. The only people who aren’t moving are two servers who never showed up. Dishes are piling up and guests are looking around for someone to help them. What can you do to keep guests happy when you’re understaffed?...
by Service That Sells | Jul 6, 2016 | Human Resources
A lot rides on the effectiveness of your new hire orientation program. For one thing, it sets the tone for new employees’ entire experience at your restaurant, contributing in large part to how well they perform and how long they stay. Whether you have a new...
by Service That Sells | Jun 10, 2016 | Human Resources, Management, Restaurant Training Book Excerpts
If turnover isn’t one of your restaurant’s greatest ongoing challenges, you’re either operating on another planet or you’ve employed the services of a robotics company to supply quality workers. Because every owner, operator and manager we’ve talked to has identified...
by Service That Sells | Jun 5, 2016 | Human Resources
When Karen arrives late (again) and Steven is out back on his cell phone (again) and customers wait and other team members cover and fume (again), it’s easy to blame Karen and Steven for the low morale and poor service. But the truth is, it’s not their fault....
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