by Service That Sells | Jul 9, 2017 | Human Resources, Management, Restaurant Training Book Excerpts
If turnover isn’t one of your restaurant’s greatest ongoing challenges, you’re either operating on another planet or you’ve employed the services of a robotics company to supply quality workers. Because every owner, operator and manager we’ve talked to has identified...
by Service That Sells | Jun 28, 2017 | Human Resources
When Karen arrives late (again) and Steven is out back on his cell phone (again) and customers wait and other team members cover and fume (again), it’s easy to blame Karen and Steven for the low morale and poor service. But the truth is, it’s not their fault....
by Service That Sells | May 21, 2017 | Human Resources, Management
With the labor market growing across all industries, restaurants are feeling the pinch. As more jobs become available outside our industry, the labor pool for restaurant staffing shrinks. So what’s a restaurant manager to do? Many feel like their only option is...
by Service That Sells | Apr 28, 2017 | Human Resources, Management, Restaurant Training Book Excerpts
Job interviews are stressful experiences for everyone. This holds true for restaurant hiring, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
by Service That Sells | Apr 11, 2017 | Human Resources
Even with the job market what it is, there are still candidates out there who will serve you and your guests well, both in the kitchen and in the front of the house. An excellent restaurant staff recruiting plan is the key to good hiring. After all, if you can’t...
by Service That Sells | Feb 7, 2017 | Human Resources, Management
By Ed Rosheim This Valentine’s Day, we’re all about the KISS – as in Keep it Super Simple. To improve communication, you have to achieve a delicate balance. You need to give enough detail to get your point across without overwhelming the person you’re talking to with...
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