by Service That Sells | Oct 20, 2017 | Quick-Service Tips
You have three to five minutes to make quick service customers happy, which is longer than the typical prime-time TV commercial and shorter than it would take a customer to defrost a frozen burrito picked up at the grocery store. That’s an awfully thin margin of...
by Service That Sells | Oct 15, 2017 | Quick-Service Tips
Put simply, Quick Service That Sells! is delivering hospitality and a customized experience for guests. While they may be on the phone for only two minutes ordering pizza or 90 seconds in the drive thru or 60 seconds with a cashier, the experience needs to be unique....
by Service That Sells | Jul 7, 2017 | Quick-Service Tips
To increase sales in your quick-service restaurant, you need to break out of the QSR rut. Lose the monotone “Would you like to up-size your value meal?” and insincere “I have to tell you about our whatever or we get counted off by our mystery shopper” or “Would you...
by Service That Sells | Apr 7, 2017 | Management, Quick-Service Tips, Restaurant Training Book Excerpts
Suggestive Selling in Quick Serve Restaurants No one wants to feel like a wallet with a person attached. Customers are individuals and want to be acknowledged that way. From the first day cashiers start working, train them to make eye contact, smile, learn the names...
by Service That Sells | Jan 25, 2015 | Quick-Service Tips
Empower your employees to respond properly to any kind of request. To be successful, they’ll need the training and the autonomy to make good decisions. You’ll need to support them, even if they make mistakes from time to time. In those cases, it’s wise to discuss the...
by Service That Sells | Sep 1, 2014 | Quick-Service Tips
It’s a wham-bam, thank-you-ma’am kind of business and that’s the way most of our QSR customers like it. But while speed is important, we often don’t take the time to actually talk to our customers. Train your counter staff to make interactions fast and friendly: Walk...
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