by Service That Sells | Aug 1, 2023 | Training
It’s hard to keep things clean if you aren’t aware of them. But paying attention doesn’t have to be a full-time job. The important thing is to know when and where to look for cleanliness problems. Your customers care about at least three things: the appearance of your...
by Service That Sells | Jul 18, 2023 | Management
Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. What’s Caring Behavior? Many things, really. But all boiled down, it’s making guests feel important. Important enough to be:...
by Service That Sells | Jul 4, 2023 | Service & Sales, Training
Make role-playing part of your pre-shift team meetings and train servers to assume the sale! Servers often determine what a customer orders, so why not be sure that they’re recommending items in the best possible (and profitable) way? Take advantage of role playing to...
by Service That Sells | Jun 20, 2023 | Human Resources
Your new server seems bright enough and she’s got more experience than most of the people on your team, so why not fly through training and get her out on the floor? Well, maybe because she’ll walk out the door if you do. Why? Because the more employees know, the less...
by Service That Sells | Jun 6, 2023 | Human Resources
As the restaurant employment outlook changes, effective restaurant managers are once again looking at tapping into a non-traditional labor pool in order to staff their restaurants. So where will you turn and what kind of employee will you turn to? First, take a look...
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