Fear of Wine? It Happens.

Fear of Wine? It Happens.

Servers admit that one of the things that stops them from suggesting wine or champagne is the fear of having trouble opening the bottle in front of guests. Bottles of wine are an easy upsell for guests already drinking wine.  Although sometimes that little piece of...
Customer Loyalty by the Numbers

Customer Loyalty by the Numbers

It’s no secret that improving customer loyalty provides a tremendous boost to profitability. But how do you get people who come in once a month to come in twice or three times? External-marketing devices – ads, offers, discounts and the like – get people in the door....
Why Train?

Why Train?

Why train on service and sales? For starters…. It’s your crew members or staff who determine if you maintain your customers. Your staff will do as much or as little as you lead them to do. The way you treat your employees determines how they’ll treat your...