On the Job Training Done Right

On the Job Training Done Right

People learn best by doing, there’s no doubt about it. That’s why on the job training is such a critical component of your restaurant’s overall learning management strategy. Keep in mind, though, not all training that happens on the job will work....
Play Restaurant Safety Bingo

Play Restaurant Safety Bingo

Safety is a primary concern of any restaurant operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers. So does the service provided to your guests. Restaurant safety...
Managing Different Generations

Managing Different Generations

If your situation is like most restaurant managers, your staff list might look like a multi-generational family tree. It’s common for operations in the hospitality industry to employ people of all different ages and generations. From the teenager who is trying...
Teaching Servers to Sell

Teaching Servers to Sell

Mention the word “sell” to many servers and watch them run screaming from the room. (Okay, maybe that’s an exaggeration, but suffice it to say, most servers are afraid to sell.) Teaching servers to sell doesn’t have to be an uphill battle, especially when you...