How to Set Restaurant Training Goals

How to Set Restaurant Training Goals

Think back on your last restaurant training session. Did you just talk about the specials and the broken cooler? Did you mention service or just remind waitstaff to smile? Did you tell team members exactly what you expect from them… and how they can deliver it? Are...
Dealing with Angry Customers

Dealing with Angry Customers

Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is unhappy and you have...
Boost Your Waitstaff Sales Training

Boost Your Waitstaff Sales Training

Sell more appetizers. Sell more premium drinks. Don’t forget about desserts. Did you charge for that side of sour cream? Waitstaff sales training is more than just selling, it’s an overall sales strategy. As restaurant managers, we know how hard it is to make...
Epic Restaurant Training FAIL

Epic Restaurant Training FAIL

Put Jon through appetizer sales training: Check. Have the new hostess read the orientation manual: Check. Show Sue how to rotate food in the walk-in: Check. If your day feels like a series of never-ending training to-dos, you’re probably doing it wrong. Training...
How to Sell More Appetizers

How to Sell More Appetizers

Guests love appetizers, and so should you. When your staff learns to sell more appetizers, check averages increase and the overall dining experience for your guests improves.  Consider this — unoccupied time passes slower than occupied time. Suggesting and...