It’s Time to Manage the Wait

It’s Time to Manage the Wait

Time is the one thing we all need more of, right? That’s true for our guests, too. Make sure your restaurant service training includes teaching your staff to serve guests’ time needs. Keeping the meal going at a steady pace is what most guests are looking...
Keep Your Guests Safe This Holiday

Keep Your Guests Safe This Holiday

People drink during the holiday season. They drink because they’re happy, they drink because they’re sad — with emotions on overdrive during the holidays, one thing’s for sure: your guests are going to be drinking. That can be good news for your bar or...
10 Ways to Sell More Wine

10 Ways to Sell More Wine

The holidays create excellent opportunities for servers to suggest and sell more wine and champagne. Use your pre-shift team meeting to introduce new ideas to sell more wine and champagne, and do quick role-play exercises to practice the strategies. Below are 10 Ways...
Marketing to Recruit More Regulars

Marketing to Recruit More Regulars

Regular guests (or “Norms,” as we like to call them) are the bricks in your foundation. They represent the result of tireless restaurant marketing and great guest service. The fact that they consistently prefer your restaurant over the competition is flattery of the...