Is the Call Coming from Inside the House?

Is the Call Coming from Inside the House?

Credit card fraud is a scary topic for consumers. For restaurant owners, it’s a nightmare. Consumers pay for restaurant meals with credit cards more than any other method. As that use continues to increase, so does the risk of credit card fraud. This can happen in a...
Mentor Material? (Maybe Not)

Mentor Material? (Maybe Not)

Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every incentive and the loyalty of every guest she’s ever served. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not...
The Price is Right (Or Is It?)

The Price is Right (Or Is It?)

To ensure your staff can sell items that will have outstanding value in guests’ minds, you have to examine your menu pricing. As a restaurant operator, your aim is to run your operation the most profitable way possible. It’s this objective that determines your...