Moments of Truth

Moments of Truth

As traffic increases for the busy season, your chances to impress – or disappoint – guests go up, too. That’s why it’s so important to identify where you can exceed expectations at every point in the guest experience. Remember, guests don’t form an impression of your...
Giving Thanks for the Busy Season

Giving Thanks for the Busy Season

November and December are traditionally busier months for restaurants. Between holiday parties, friendly get-togethers, and exhausted shoppers wanting to take a break for a meal, sales go up. To boost profits this busy season, follow these tips to increase traffic,...
Are You a Grateful Leader?

Are You a Grateful Leader?

Gratitude gets a lot attention this time of year. Experts suggest that being grateful for others has a positive effect on relationships, which is probably why you hear a lot of people saying they’re grateful for “friends and family” when it’s their turn at the...
5 Essentials of Food Handler Training

5 Essentials of Food Handler Training

You don’t have to look very hard in the news to find a story about a restaurant suffering from the perils a foodborne illness outbreak. Restaurant industry experts estimate that a foodborne illness outbreak can cost a business about $75,000. You Can’t Afford to Skimp...